Case Studies

Our Freedom systems give you the same voice tools as larger corporations with no expensive equipment or software to buy or lease! Please take a moment to review these features that have helped thousands of entrepreneurs, just like you, to launch and build their business.

A virtual answering service would send our regular business line to a central office (using a toll free number), where a sophisticated auto-attendant system would take the call, try to find you ("follow me"), and forward the call. If you chose not to take the call, the auto attendant could take a message and email it to you or save it for later voice retrieval.

Provides the ability to have “Single Number” service that manages local phone, toll free and fax calls.

The Freedom Systems offer you 5 different ways to get your messages:

1. Call your system
2. Receive a page and then call your system
3. Have your system call you when there are messages. ('Call Back')
4. Email delivery of voice and fax messages
5. Online WebLink web access

Features Summary:

• The virtual attendant works with our existing telephones, pagers, cell phones, and fax machines. There is no hardware to install, no software to download and no alterations needed on your existing systems.

• May save expense over a traditional answering service

• Produces Equipment and Energy savings if purchasing or using expensive phone systems, fax machines and local phone services can be eliminated

• Provides efficient and consistent phone messaging and tracking

• Follow me feature assures that every attempt would be made to reach an extension owner

• Extension owner can screen calls for importance and ignore spam calls

• Auto Attendant answers if phone is not answered by Live operator/receptionist

• Emailed Voice and Fax Message delivery is possible

• Group Voice and Fax Messaging

• No Busy Signals / Unlimited Call capacity

• Professional day and night auto-attendant greetings (can be customized)

• On hold music

• 6 second billing increments

• Automated routing of incoming calls to extensions

• Unlimited number of phone extensions available

• Company directory of extensions possible

• Ability to transfer calls between extensions

• Ideal for home offices, frequent travelers, mobile or telecommuting employees

• Allows easy integration of employees in multiple offices

• Virtual extensions can be changed dynamically or marked as available / unavailable at any time.

• Gives 24-hour access to all your extension owners, wherever they are

• The system dials all programmed contact numbers until it finds the extension owner

• Each extension can be programmed with as many numbers as needed

• Contact numbers or extensions can be changed on the fly or marked as active or inactive at any time

• Business cards can be simplified by providing a single number for phone or fax

• Callback feature can reduce costs of calling from hotels or overseas

CASE STUDIES

Vacation Home Rental

Proposed Solution for Vacation Rental:  Vacation_Rental.pdf

• Can provide potential renter with complete information about the property 24 hours/7 days a week.  Menu driven audio brochures can guide callers simply & easily through the property amenities and available dates and create sales even when you are not available.

• Ability to automatically fax information sheets.

• Personalized music can be customized to play for callers.

• Informational recordings can be created featuring details about the property in place of hold music.

• Phones answered in a timely and consistent way to present a professional appearance at all times of the day.

• Callers from other time zones will feel comfortable calling 24x7 to receive information or leave messages about availability while they are in the mood.

• System announces the name of the caller and lets you choose to talk to the person or send them to voice mail. Save huge amounts of time by not answering "spam" calls.

• Call Blocking and limiting: Allows you to block any particular number from calling your toll free number and/or allows only a certain number of calls per day from any number.

Dinner Club or Country Club

Proposed Solution for Country Club Facilities:  Country_Club.pdf

• A Voicemail box can be used as an "information only" box that would allow the club members to listen to self-recorded upcoming events every week by just the press of a button.

• On hold music adds a touch of sophistication

• Call screening captures the telephone number of each caller and either tells you that they called or attaches it to the voice message.

• Unlimited message capacity: Great for those with high call volume.

• Phones answered in a timely and consistent way.

• Potential front desk or reservations staff reduction allowing employees to focus on other duties besides tending to the phones.

• No need to be tied to a desk as system can forward calls to cell phones.

• Equipment and Energy savings if purchasing or using expensive phone systems, fax machines and local phone services becomes unnecessary

• System announces the name of the caller and lets you choose to talk to the person or send them to voice mail. Save huge amounts of time by not answering "spam calls".

• Call Blocking and limiting: Allows you to block any particular number from calling your toll free number and/or allows only a certain number of calls per day from any number.

• Call transfer between extensions

Wedding and Banquet Facilities

Proposed Solution for Banquet and Wedding Facilities:  Banquets.pdf

• On hold ‘Wedding or specialty’ music can be customized to play for callers

• Automated reservation/order taking:  Program a voicemail box to ask callers as many questions as needed, one at a time, and record their response. The responses will all be delivered to you as a single message. This technology is useful for taking orders, getting customer/client information, and screening calls.

• Phones answered in a timely and consistent way

• Potential front desk or reservations staff reduction allowing employees to focus on other duties besides tending to the phones

• Equipment and Energy savings if purchasing or using expensive phone systems, fax machines and local phone services becomes unnecessary

• A Voicemail box can be used as an "information only" box that would allow the potential client to listen to self-recorded information about the facilities with just the press of a button.

• Call screening captures the telephone number of each caller and either tells you that they called or attaches it to the voice message they've left you. Call Screen Feature can ask callers for their name so you can decide whether to take the call or send them to voicemail.

• Toll free number gives credibility to professional establishment.

• Ability to track leads and sales through the use of the toll free number. Detailed stats with each caller’s number are provided.

• Ability to automatically fax floor plan’s, menus or other information sheets to eliminate frequent and repetitive manual fax requests.

• List of extensions can be created on a system directory

• Each extension can be programmed with as many numbers as necessary to locate the extension owner.

Real Estate / Property Management:

Proposed Solution for Commercial and/or Residential Property Management:  Property_Management.pdf

• Toll free number gives credibility to professional establishment.

• Ability to automatically fax sales sheets, rental information, floor plan’s or other information sheets on a given property / space.

• Phones answered in a timely and consistent way

• Potential administrative staff reduction allowing employees to focus on other duties besides tending to the phones

• Equipment and Energy savings if purchasing or using expensive phone systems, fax machines and local phone services becomes unnecessary

• Staff could work from home and create the image that they were in the main office. This could reduce the need to lease satellite office space for one person offices hosted in different cities or states.

• Each extension can be programmed with as many contact numbers as necessary to locate the extension owner.

• Extensions can be programmed to be forwarded to the extension owner during business hours only, and after hours the caller could be sent to the on-call manager.

• Unlimited message capacity: Great for those with high call volume.

• Call transfer between extensions

Regional/Global expansion and Sales:

• Business growth means that sales staff spend an increasing amount of time in the field and out of the office. When calls are missed, sales are missed. Customer service also suffers. If a call went unanswered the virtual system would try to track down the employee at the litany of numbers supplied to the system or as a final effort direct the call to voicemail, which could then be forwarded to the sales person’s email address.

• Benefits: Cost effectiveness. Employing multiple receptionists at various locations vs. the monthly cost of the virtual assistant system.

• No calls are missed.

• Call transfer between extensions

• Email delivery of messages possible allowing for a permanent record of a call message.

• Phones answered in a timely and consistent way

• Potential administrative staff reduction allowing employees to focus on other duties besides tending to the phones

• Equipment and Energy savings if purchasing or using expensive phone systems, fax machines and local phone services becomes unnecessary

• On hold music adds a touch of sophistication

• Developing Business in other markets would allow for immediate and seamless office set up. Office space rental and additional staff would not be a concern if the employee were able to work from a home office. This system would provide an appearance that the satellite employee is located in the main office.

• Unlimited message capacity: Great for those with high call volume.

• Allows people to send faxes to your toll free number, 24-hours per day, 7-days per week. You can store the faxes, and then send them to any fax machine, anywhere, when it's convenient to you.

• Great for associations, franchise organizations and network marketing groups. Imagine being able to conveniently leave one message and with the push of a button send it to 100s or 1000s of voice systems users. Now imagine being able to send a fax to your own number and then forward it to 100s or 1000s of users automatically.

Recommended Additional Features:

• Weblink - Additional $15.00 - WebLink allows you to check voice and fax mail from any computer, anywhere in the world. It lets you change your call forwarding settings, add or remove numbers, view stats, change the times of day you'll be called and manage your system online.

Transitioning your existing voice mail system

Here are some sample corporate communications to help you set up your Freedom series of voice systems within your organization.